0 comments on “Lush quits social media: smart or a stunt?”

Lush quits social media: smart or a stunt?

On Monday, the popular British cosmetics brand Lush announced on Twitter, Facebook and Instagram that they would be “switching up social”. The brand will be shutting down its LushUK accounts as well as Lush Kitchen, Lush Times, Lush Life, Soapbox and Gorilla. This dramatic shift comes from the brand being “tired of fighting with algorithms” and that it does “not want to pay to appear in your newsfeed.”

Lush concluded its announcement by stating “This isn’t the end, it’s just the start of something new. #LushCommunity – see you there.”

It remains to be seen what impact this will have on the brand’s digital presence. Could this announcement simply be a headline grabbing tactic, or does it speak into the future power of influencer and community marketing over corporate messaging?

Controversial marketing

Lush hasn’t been a stranger to causing a stir with publicity tactics that push boundaries and provoke conflicting reactions in the past.

The particularly divisive “Live Demonstration” from 2012, where a performance artiste was subjected to animal laboratory tests in the shop window of Lush’s Regent Street branch, was a provocative move. Most would agree that the overall message of the campaign was positive, however, this graphic approach to the issue certainly ruffled a few feathers and had a memorable impact. Much like this move away from social media, it certainly goes against the grain.

Maintaining online influence

The term “#LushCommunity” appears to hint towards a new way for Lush customers to engage with one another and the brand itself. Through which platform is unclear, but maybe that’s the point – that the community isn’t confined by a platform, or indeed by role.

Lush has collaborated a lot with online influencers in the past and in distancing itself from social media in one sense, it’s likely the brand will put more time, money and effort into working with lifestyle influencers and online ambassadors to keep the brand alive online.

The brand has already been successful in this arena, largely via reciprocated content. There are large numbers of videos on YouTube of popular beauty, fashion and even family vloggers testing Lush products. Some of the most successful videos are Lush factory tours which have come about as a result of Lush inviting influencers to come down to its factory for a tour. The success of these videos may be a sign of content yet to come for the brand.

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Redefining community

The future of Lush’s communications strategy is unclear, other than the fact that it appears the brand is moving its engagement with consumers into a ‘community’, which will likely include vloggers and influential online ambassadors.

What is clear, however, is that Lush is on the front foot when it comes to making bold decisions in its marketing and communications strategy. This decision has already given them a lot of exposure, but it’s hard to tell whether this short-term win will translate into a long-term gamechanger. The bottom line is that Lush’s attempt to reshape the structure of online communications is relatively uncharted territory and worth keeping a close eye on.

#LushCommunity – see you…where?

Aaron Jackson – PR & Marketing Executive

At brookscomm we have over 20 years of PR & marketing expertise and a proven track record of providing an integrated communications strategy. We can help you boost your business, email hello@brookscomm.com or call us on 01483 537 890. 

Twitter @PRexpertsUK  Linkedin: brookscomm  Facebook:brookscomm Website: www.brookscomm.com

0 comments on “How to maintain high standards in business”

How to maintain high standards in business

In light of our Managing Director Mandy’s new role as a client PR advisor to the Chartered Institute of PR (CIPR), Carys grabbed her for a quick chat on how to establish and maintain high standards for the benefit of your customers, and how this can be put into practice to make a real difference across all elements of business.

With over 20 years’ experience as an agency leader Mandy has built brookscomm from the ground up, gaining a wealth of knowledge on how having high standards within your company can lead to longlasting business success.

Where does your commitment to high standards come from?

A phrase that my parents always said to me growing up was: “If a job is worth doing, it’s worth doing well”. It’s encouraged me to have high standards and has stayed with me. Now I realise it’s shaped my approach to most things in life, including business.

The question isn’t just around why we choose to focus on getting the best quality in business, but also how. The ‘why’ is clear – we want to put our best foot forward and in a business environment, we know that this is the way to offer the best service to our customers. It’s the ‘how’ that takes a little more work.

What can be a barrier to businesses maintaining such high standards?

If you speak to any business leader, they will undoubtedly say that they want high standards. We all do. But often the focus is put more on practical details. It is far more a state of mind than it is in the logistics like how people work, or who is working and when.

There’s a lot of misconceptions out there – perhaps that enabling people to work remotely or part-time means they’re not working as hard or to a high standard, or that if you take a lean approach to your business your quick decisions may be ‘knee-jerk’, which compromise your output. But that’s not the case; in fact, in some scenarios it can even be the opposite of what you’d expect. Working smarter and staying agile means you’re quicker with your processes or working setup, not dropping on your quality.

What are some of the best ways to focus on quality within an organisation?

If high standards are lived and breathed, then the concept is always at the top of your mind. It’ll shape all your decisions, from recruitment and processes through to strategy and business development. 

By committing to excellence in your industry, you’re able to provide the best possible service for your clients or customers. Explore new qualifications, make it a priority to stay up to date with latest trends impacting your market, invest in training for your team and stay in touch with likeminded contacts in your industry. This way you can offer accurate and reliable consultancy to your clients and understand your position in the market that much better, helping you finetune your offering too.

What can industry leaders do to drive higher standards?

The CIPR (Chartered Institute of Public Relations) is on a mission to develop a level of excellence for our industry, bringing a new level of rigour for PR professionals through its qualifications, events, training and other CPD related activities. I’m playing a role in helping them develop this by operating as a Chartered PR Client Advisor, which means organisations can request support from the CIPR to appoint either an external agency or recruit a communications member of staff.

It’s great to see that through programmes like the CIPR’s Client Advisory service, organisations are committed to maintaining high standards and are bringing in expertise to help with that. By applying the same rules to communications as they do to any other element of the business, leaders can focus on getting value for money and stay focused on maintaining a high-quality standard for customers.

Learn more about how Mandy and the team can support your integrated communications activity here.

0 comments on “Why there needs to be more young professionals in the workplace”

Why there needs to be more young professionals in the workplace

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By Barney Packer, Digital Marketing and Public Relations Intern

 

When they were just 18, young entrepreneurs from New Zealand, Jamie Beaton and Sharndre Kushor set up their first business venture Crimson Education. Crimson Education set out to be a platform that could matchmake students around the world to their perfect university – a great tool, especially for those looking to study abroad.

Taking an idea and turning it into a successful business at such a young age shows that the upcoming generation have something truly exciting to offer. In fact, a 2016 report by BNP Paribas found that, on average, baby boomers launched their first business at age 35, whereas millennials are typically doing it at 27. The youth of today are hungry to achieve!

With Crimson Education now valued at $160m, it begs the question; what exactly is it that young professionals add to the workplace?

Providing new ideas and thoughts

Young professionals’ fresh perspectives are invaluable. Their suggestions should be heard and recognised, even if just for spring boarding. Consider the benefits of having this viewpoint in the office, especially if you’re a business that wants to attract a younger demographic. If you have your own audience in the office, then use them!

Our MD Mandy Brooks says: “The placements we offer bring young energy into the office, which is a great way to share experience, generate new ideas and keep the business fresh and exciting.  With the original founders, myself and Chaz, still an integral part of the company, we have established a wide and diverse, knowledgeable, productive results-based team. Each team member is hugely valued and in turn adds particular value to brookscomm.”

Social media gurus

Growing up in the age of social media means that young professionals can spot opportunities that others might miss. One of the biggest demographic groups for Instagram is males between 18 to 24 years old, meaning that a teenager developing their social media following at such a young age is experience that businesses can benefit from. Young professionals are quick learners with natural marketing skills and are agile enough to move fluidly in the modern world.

A 2017 study into the effects of social media on young professionals’ work productivity found that networking, sharing, and finding social information has a positive impact on professional enhancement, with respondents of the survey stating that social media was a catalyst of the development and growth of their professional careers.

You give them opportunity, they give you loyalty

One thing that many young professionals worry about is the future of their career, and rightly so. They want to move up the ladder, earn money and be proud of their work, so opportunities for them to prove their worth is something they are driven by. Let them demonstrate their skills, while supporting and guiding them, and they will recognise it.

Young professionals who contribute creative and forward-thinking ideas are a key part of the workplace. The skills they offer are essential to any modern company and should be recognised, utilised, and developed across all industries. Collaboration is the key to success.

Over the last two months working here at brookscomm, I have been given the opportunity to apply skills I’ve developed during my university studies and previous work experience. Being supported and comfortable in pitching creative ideas within a healthy work environment has made for a really positive experience, enhancing my productivity, company loyalty and work satisfaction. All of this has enabled me to grow as a professional and deliver improved results.

If you’re interested in an internship opportunity at brookscomm, please drop us an email.

0 comments on “Tips to improve your marketing”

Tips to improve your marketing

Businesses invest a huge amount of capital on manufacturing, shipping, and research & development but often overlook marketing.

Marketing is at its most powerful when it is integrated. Consolidating your strategy with a cohesive, tailored message can produce stellar, demonstrable results.

To help you understand what’s needed for successful marketing, here’s some tips:

 Know your audience

Know who you’re trying to target, whether it’s a new audience or existing customers.

Develop your brand

Develop your branding and stick to it, adding consistency to your content and enabling people to develop brand recognition.

Have a defined strategy

Trying to get more engagement? Work out a way and try it. Trying to get more visits to your website? Start including more links with call to actions and after a month see whether it’s working.

Stick to your plan

If your plan is to post three times a week, make sure you stick to it. Not sticking to a plan will make your analytics a lot harder to analyse.

Give your audience what they want

Do you know from previous experience that your audience reacted well to a certain type of content? Duplicate it. Try and create this content as much as possible as this will be your trophy content.

Listen to the analytics

After a month of trialling your new strategy and plan, look at your analytics, see what worked best and keep creating it. Analytics is the best way to see what’s working, saving time and money.

Consistency

Once you know what’s working, stick to your plan and keep pushing out content. With time and consistency your following will build up and will pay dividends to your marketing analytics.

Get help if you need it

Not having any success? It could be time to consult with an agency which can help develop your strategy and run campaigns for you, leaving you to do what you do best, run your business.

At brookscomm we have over 20 years of PR & marketing expertise and a proven track record of providing an integrated, measurable PR and digital marketing strategy. We can help you boost your business. Email michael@brookscomm.com or call us on 01483 537 890. 

Follow us: Twitter @PRexpertsUK   Linkedin: brookscomm  Facebook: brookscomm Website: www.brookscomm.com

0 comments on “Why your image matters”

Why your image matters

When you see content from a new brand for the first time, you immediately form an opinion. Whether it be consciously or sub-consciously, it happens. This will then be swayed and moulded by every piece of content you see from then on, effecting buying behaviour, word of mouth, advertising and PR. If you feel strongly against a brand, you’ll probably voice your opinion, therefore, it’s key to always leave the best impression possible.

Throughout this blog we will be discussing the leading creative brands that stand out in their industry, who have created their own high-quality niche to be head and shoulders above the rest.

Apple

Apple is one of the best examples of what branding can do for a business. Every piece of content Apple creates is modern, stylish and more importantly, consistent. Think of an Apple advert; a stylish white background with a shining black iPhone jumping out of the background, but that’s not all. Apple take attention to detail to the next level. Immaculate packaging and high-quality materials make even the unboxing of a product feel like a treat.

All of these factors help to mould this classy, modern, sleek image of Apple, but they’ve backed it up by creating market leading products through being a step ahead of their competition in both product creation and marketing.

What we can take away from Apple is that the small things add up. Every bit of attention to detail results in a constantly impressive package, setting the bar for other tech competitors.

Dyson

Dyson could be described as the Apple of the home appliances industry. They’re a creative, innovative company that’s constantly coming up with new cordless and bladeless products. They take a product as simple as a fan and asks themselves how they can change things like no one has ever done before. They then produce a product that has no blades and is simply a metal oblong that shoots out cold air. It’s incredible, but the fact that they do this on a consistent and regular basis is what really matters. Therefore, Dyson have branded themselves as the most creative, high end manufacturer of house hold electronics. So much so that instead of saying hoover, a lot of people will refer to theirs as “My Dyson”. Just like Apple where able to accomplish with the “iPhone”, It wasn’t a phone, but an iPhone.

Bang and Olufsen

Bang and Olufsen (initialised as B&O) is the pinnacle of high end stereo equipment. They’re in their own class along with Bose, Sony & Sennheiser. B&O are also famously known for their punchy price tags which in turn can be associated to their sense of superior quality and design.

B&O follow Apple in terms of their branding, they use lots of whites & greys and have their products as the centre of attention, usually in some sort of luxurious setting. The consistency with which they’ve done so has led to the company being regarded as one of the most luxurious and sought-after options in a crowded market. How has their luxurious branding and marketing helped them? It helped cement their brand as a high-end/high cost market leader for home audio products, which meant that anyone in the market for such items would take them into consideration. The reputation and aesthetic of the brand acts as a selling point for the hefty price.

By now you’ve probably realised that we’ve used the term ‘consistent’ a fair few times. Well, that’s exactly what good branding is; consistent use of the same principles across your whole business.

Using the same styles, fonts, colours, and images all combine into one package. If your brand image keeps changing these factors, then a solid image will never be cemented in a consumer’s mind. A fortune will also be spent on design and advertising, meaning the more changes you make, the more confused consumers you’ll have.

Strong branding principles that challenged the traditional status quo and created a firm brand identity in their consumers mind. All three of these brands have also mastered the art of simplicity. Your branding can be more effective if its simple. The message is put across effectively and the images are clear and of a high-quality.

At brookscomm we have over 20 years of PR & marketing expertise and a proven track record of providing an integrated, measurable PR and digital marketing strategy. We can help you boost your business. Email michael@brookscomm.com or call us on 01483 537 890. 

Follow us: Twitter @PRexpertsUK   Linkedin: brookscomm  Facebook: brookscomm Website: www.brookscomm.com