brookscomm

Why you need to integrate PR & Marketing to drive your business forward

Posted by mandybrookscommon May 2, 2023September 1, 2023in Integrated ServicesLeave a comment

The evolution of Marketing and PR, with the advances of technology, means that amazing, measurable, cost effective and successful integrated campaigns are now increasingly possible. Fast scale-up tech businesses, such as Blink, have used combinations of Digital Marketing and PR in cost-effective ways, escalating and accelerating their route to global success.

It helps that Marketing and PR as disciplines are ever more measurable and ever more similar. Marketing and PR, advertising and social media campaigns are moving closer to each other and overlap in how they are planned and delivered.

Growing expertise of remote working, initially enforced by the pandemic, using entirely online systems and processes, and providing more instant measurable results, is now opening lots of doors in terms of how we all work together and integrate.

It makes complete sense for our customers that we integrate these disciplines and provide a seamless, customer focused, story led approach for brand communications. It’s also much more rewarding to become a part of the client team and look at the business growth and brand boost challenges and opportunities from the business point of view. Solving problems and delivering longer term solutions as a trusted partner with a client makes much more sense than providing a few individual bits of marketing and PR outputs. An effective integrated set of marketing and PR strategies provides clients with the most effective parts of the marketing mix at the right time, seamlessly integrated with other elements of marketing and PR. This should be straightforward but is it?

The challenge of integrating PR and marketing

Let’s face it – integrated service delivery involves losing the smooth edges, the boundaries of individual expertise, the boxes in which we know our particular expertise can sit separately from our colleagues. This can feel uncomfortable.

George Bernard Shaw remarked that the UK and USA are two countries divided by the same language. It is similar with Marketing and PR (or strategic communications). The processes of understanding business goals, who we are targeting, whether customers or other stakeholders, where we will find them and what we need to say to resonate with them and then how we measure the effect of our efforts in terms of business success is the same essentially, across these disciplines. The terminology and approach can be different.

Strategic communications, or PR, still has an identity problem. From my years of PR qualification collecting, I know that PR is just one element of strategic communications. From those same years spent with customers, I know that customers reference PR more often than strategic communications and many customers and practitioners alike are hazy about the definition of both!

Added value for clients from integrated services

It’s challenging to get it right but when you truly integrate you foster:

The opportunity for SMEs and larger businesses alike to have the best pieces of the most useful marketing and PR elements at any one time with a flexibility to switch as required
Greater innovation as a consequence of the collaboration of a multi-disciplined team of experienced communication professionals
Better visibility and understanding of how the components of marketing services work together and therefore a better service delivery for the client
A more client focused approach with all of the team taking responsibility for working towards delivering shared business goals, enabling the client to get on with running their business
Less jargon, duplication and avoidance of disjointed, disorganised outputs

Defining Integrated services

For us this means ….

Tailoring a range of marketing and PR component services to produce a combined, harmonious suite of services with a unity of purpose and unified systems control. This minimises time and cost and maximises results. These integrated services are brookscomm delivered, client delivered, and/or a combination of both.

Some businesses talk about integrated services but, in reality, offer a number of different marketing and PR services being delivered by different specialists working in silos. This can result in duplication of effort, disjointed messaging, delays, lack of clarity, and potentially failure to deliver business success.

To ensure the range of services are truly integrated and aligned to our customer’s business goals, there needs to be a focus on team information sharing and knowledge, underpinned by collaborative, efficient systems and processes. At brookscomm we are committed to team education and awareness plus effective shared, secure online systems and processes so that we provide the most effective tailored set of services in the most cost effective, time-efficient, and focused way possible.

This is not only better for profit but also better for people and the planet. Something we are very committed to. But more on integration and sustainability next time!

Finally, back to the human element, this is all and always will be a work in progress and we keep talking to our customers and to our team, sharing learning, rolling our sleeves up, and working really hard to deliver success and satisfaction for our clients.

You might also be interested in reading:

How baked beans and Weetabix can help your social media strategy

Ensuring a delivery focused approach to PR and marketing

Think BIG with your communications strategy

Beast from the East and agile PR

Choosing the right communications partner

Posted by brookscommon January 14, 2023September 1, 2023in UncategorizedLeave a comment

As we settle into a new year, most organisations will be reviewing their communications activities and anticipating how they will contribute to their overall business strategy over the coming months. And despite the current economic climate still looking somewhat uncertain, it’s encouraging to hear that 61% of marketing leaders are expecting budget growth throughout 2023, with 86% even predicting that the political and economic environment over the next two years will have a positive effect on business performance.

However, with this budget growth and optimism comes a responsibility: how do you utilise your marketing spend to get the best return and crucially, how do you find the right partner to help you achieve your goals?

A tailored approach

Look for a communications partner that is flexible and adaptable to your needs, so that you are getting the most out of the relationship to add measurable value to your business. This enables a seamless partnership with your own team and resource so that a communications agency can simply be an extension of your existing operations.

Unique insight

The adage is true that many hands make light work but working with a communications partner isn’t just about having extra pairs of hands. The right agency will also add value with innovative ideas, an external point of view and expertise to ensure you’re making the most out of your existing marketing and communications activity. They will listen intently and ask relevant questions, challenging you with concepts and new solutions that you might not otherwise have thought of.

Commercially focused and industry qualified

Ask a potential partner to demonstrate how they have added value for their clients. Do they have client case studies and testimonials that showcase previous successes? Discover how they measure the impact of their communications activities, how they present this information and how often they review activities with their clients. It’s imperative that your communications partner is commercially astute and understands that its function is to help meet your business strategy. The CIPR and CIM are champions of best-practice cost-effective communication strategies, so find out if the practitioners in your communications agency are qualified and active members of these institutes.

Powerful relationships

Building strong relationships with your partner ensures that all stakeholders are aligned with clear objectives, measurable outcomes and a comprehensive understanding of messaging. The better your relationship with your communications agency, the more value the team can add as a business partner. Find an agency team with great business acumen and one that has your best interests at heart.

By getting the right communications agency in place and all fully committing to achieving the same goals, the partnership could be one that continues to add value for decades to come. To find out how brookscomm could become your trusted communications partner, please get in touch.

How to improve paid media campaign conversion rates

Posted by michaelbrookscommon June 19, 2022September 1, 2023in How To:1 Comment

The likes of Facebook, LinkedIn and Twitter have honed the art of targeting and content delivery to near perfection. For brands it’s never been easier to utilise these digital advertising tools to reach, inform and persuade potential customers to click through to their website.

However, the decision of where to direct the consumer has the greatest impact on the cost-effectiveness of campaigns. This is where a campaign flourishes or flounders, no matter how good the marketing mix of product, price, promotion and placement is.

Simply put, if the destination webpage does not continue the same smooth user journey from social media it will likely result in a costly, wasted click. So, what can be done to improve conversion rates?

Consider a situation where the consumer is directed to a conventional product webpage. The user journey changes from micro to macro in an instant. The distinct message or image they originally engaged with is now one thread of a much wider range of information.

The end is the most important part of the journey

A product webpage displays a navigation menu to the rest of the website, allowing a visitor to find out more about other products, the company, its history, its social media channels, etc. This is useful content which has its place in digital marketing, but from an e-commerce perspective, this provides too much choice which then undermines your conversion rates. A product page is for everybody and to a larger extent converts nobody.

What is a landing page?

A landing page is a custom configured webpage that serves the fulfilment objective of the campaign. They are more effective than webpages for digital advertising because they are focused on a single goal. A product web page provides a wealth of information to a range of visitors, whereas a landing page is aligned with the message or offer made in the advertisement, tailored for those that click on it.

The landing page gives digital marketers greater scope to fine tune page elements such as copy, visuals and layout. Using analytics to monitor user behaviour, they can adopt a test, measure and adjust approach to improve conversion rate optimisation (CRO) during the campaign. This is hard to emulate with a general product web page as the profile and needs of users will be much broader.

Here are five defining characteristics of an effective e-commerce landing page:

It delivers on the promise: The messaging describes how the product fulfils the need outlined in the advert, leaving the consumer with the logical outcome to purchase.
It keeps it simple: The page displays a clear checkout process; it’s not cluttered with off-topic content or other products.
It restricts choice: There are no distracting menu options; the page focuses on the product and how to order it. If they do not buy there and then, a voucher could appear if someone moves the cursor towards the close browser button. Alternatively, retargeting could be used to offer visitors a discount, providing an incentive to return.
It champions robust delivery and returns processes: Digital advertising drastically speeds up the sales funnel process. A consumer could go from having never heard of a brand to being asked to hand over payment details in the space of one click. A good landing page anticipates any consumer concerns on payment security, and any delivery concerns by offering reputable third-party payment methods such as PayPal as well as secure, tracked, speedy delivery and return options.
It includes customer reviews and testimonials: To help assure customers on quality, short positive comments from other customers are prominently placed.

To reduce churn, wasted clicks and achieve a better return on digital advertising, why not consider using a landing page approach on your next e-commerce campaign?

Promoting expertise to provide effective integrated Marketing Services

Posted by mandybrookscommon May 9, 2022September 1, 2023in News: Company UpdatesLeave a comment

We are delighted to announce the promotion of Michael Bull to the newly created role of Digital Marketing and Integrated Services Director.

brookscomm started 27 years ago as a traditional technology PR Agency, working for a range of clients, often US tech being promoted and sold in Europe. When the ‘dotcom boom’ moved into the ‘dotcom bust’, brookscomm realised it was vital to develop an easy to evolve business with a flexible and constantly learning team.

Fast forward 27 years, 200+ clients and a series of business evolutions to the brookscomm business of today and these realisations are still completely valid.

The business continues to thrive by understanding the evolving needs of its customers. It does this by working with creative, organised, future thinking, commercially focused, marketing integration specialists. These specialists are key to driving the business forward.

Over the years the business has had several key team members who have been pivotal in moving the business to its next self-creation. Michael is one of these team members and we are delighted that he is taking on this new role.”

Michael joined brookscomm in 2016 as interim digital marketing manager. This promotion acknowledges the needs of current customers and the current brookscomm evolution into a full service integrated marketing agency for tech and innovation businesses.

Michael and I have worked with the brookscomm team, to transform the service offering in line with customer needs. Michael has been key in developing this with his entrepreneurial approach and a focus on the needs of customers. Customers today need a great range of integrated marketing and PR services, a website that delivers a rewarding user experience and a clear sales and marketing strategy. They need an expert at the centre of this pulling in the right elements of marketing and PR and the matching skill sets at the right time. The integrated services director roles at brookscomm provide this expertise.

Michael has seen many changes in his time at brookscomm, both in his role and the way the industry has evolved. Here Michael shares his thoughts on his client achievements, the changes he has witnessed and thoughts for the future of marketing.

Outline some of your best client achievements since joining brookscomm

“The biggest achievement has been to help Blink, a US-based smart home security camera company, launch and establish themselves in the UK, Germany and France. Over three years we led the EU digital activities, working closely with the global head of sales on strategy and in that time we helped Blink massively grow its online presence, particularly by marketing on Facebook, YouTube and on Amazon. A highlight for me was a promotion on Amazon.co.uk which generated £1m sales in one day. On the strength of the results, Amazon bought Blink and it was a fascinating experience for us to work directly for Amazon.

Other highlights include providing marketing strategy and implementation to a UK Government project to market business recovery courses for small business owners during the Covid lockdown in 2020. Making sure we used channels to market the course, to get the numbers required to sign up for each course deadline, all within budget was a rewarding experience.”

What has been your biggest learning achievement in your time at brookscomm

“I obtained a post-graduate diploma in digital marketing last year, which incorporates Digital Strategy, Customer Experience, Search Marketing, Social Media, Leadership & Management. This has proved very relevant and topical as the requirement from our clients at brookscomm has evolved to include these elements. We’re collaborating with clients and partners at an increasingly more senior level, helping implement tailored strategies, and using the latest insights and tools ensures we can make a significant difference for our clients.”

What changes have you seen in the industry regarding client’s needs and activities

“In my experience, especially since Covid, marketing strategy is increasingly viewed as digital first for clients. With non-digital activities added in as secondary activities so that the marketing plan is less at risk from future pandemics. Covid accelerated digital adoption, especially in respect to consumers, changing the behaviour of how people search and buy online products and services. It’s a case of businesses either adapting to these changes or risk losing market share.

Clients are more aware of the many moving parts that constitute an effective digital strategy and how they can be aligned with their specific objectives. With PR increasingly becoming more digitised, the overlap between the two disciplines is becoming much smaller. Integrated services, combining PR and digital marketing activities, are the way forward, with both marketing and PR measured, and their impact quantified across the business.”

What do you hope to achieve in the future in this role

“I look forward to working with Mandy and the team to further develop the brookscomm business so that we can be part of more success stories for clients, working alongside pioneering people and businesses.”

How baked beans and Weetabix can help your social media strategy

Posted by brookscommon November 19, 2021September 1, 2023in Uncategorised1 Comment

Do you have your Weetabix with baked beans?

No, we’re not going mad. If you didn’t know, in 2021 a Weetabix tweet went viral (and then some) after the brand suggested that topping your breakfast Weetabix with Heinz baked beans was a viable breakfast option. The post created strong opinions and got everyone talking. Brands such as Dominos, Nando’s, NHS, KFC, Tinder, Lidl, Sky, TfL and Specsavers replied with puns, gags and jokes that kept consumers and other brands alike engaged and talking about it for the rest of the week.

From a marketing perspective, it was fascinating to watch this unfold. A simple post with a (very) bold claim got Weetabix and the contributing brands some of the best engagement they have seen on social media in a long time – with over 250,000 interactions on Twitter for Weetabix alone. Critically, it didn’t stop there. Weetabix has reported a surge in sales of its cereal with Sainsbury’s seeing a 15% sales uplift from the day the post went live.

At a time where there’s more emphasis on digital marketing channels in the midst of the pandemic, what is the secret behind these powerful and funny contributions from different brands? What impact will they have on the brands’ audiences for the long term, and what can Weetabix gain from going viral?

Join the conversation

This social media event is proof that whoever your target audience is, people buy from people. Gone are the days of impersonal or corporate messaging on social channels. Audiences are human and want to engage with another human – especially at a time when seeing others is restricted – and a bit of light heartedness is what we all need right now to keep our spirits up. Contributions from the brands demonstrate their intent to be friendly and customer centric, and may help them get in front of new audiences, or remind their existing audiences they’re alive and kicking.

Customer centricity is not just about how you engage with your customers when you’re speaking to them directly. It’s about the reputation you have, what you do when you don’t know if your customers are looking and how you present yourself to the world.

Avoid the status quo

It’s clear from Weetabix’s image – along with its marketing efforts – that the brand makes a concerted effort to be fun and spark conversation, and sometimes do this by being a little “out there” (!) with serving suggestions. Despite its simplicity, this is part of an intentional marketing strategy to be perceived in a particular way by their consumers.

By having an awareness of consumer perception, knowing what the brand wants to achieve and how to engage with its target customers, Weetabix has developed a social media strategy that is fuelled with creativity which helps the brand challenge the norm and resonate with consumers.

It is easy to stick to what you know when it comes to implementing marketing activity or choosing channels, but brands need to continue to innovate to ensure that their marketing strategy is reaching their target customers and their content is resonating.

Give messaging the time it deserves

Not all brands got their replies to Weetabix quite right: some jumped in to promote themselves, lacked creativity or simply weren’t that memorable. It’s a lesson in the importance of creativity in marketing to compete with large brands, and it emphasises the significance of tight brand messaging.

Messaging isn’t just what you say, but how you say it, when and why. It’s crucial to be consistent with tone of voice across all marketing channels and create a style guide that is easy to follow. This allows brands to respond to opportunities quickly, whether it’s a social post like this, a breaking news story or an urgent customer query.

Here’s some of the brand replies to Weetabix that we loved. What was your favourite?

If you know you need to devise a marketing, social media or content strategy for your business but don’t know where to start, get in touch on hello@brookscomm.com.

Christmas TV ads: what are the magic ingredients needed to win the top spot?

Posted by brookscommon November 28, 2020September 1, 2023in UncategorisedLeave a comment

By Mwamba Malama, PR and Digital Account Executive

Every year the never-ending debate on whether the Christmas season begins in December or November causes a stir. But our favourite brands and retailers are set on making the decision for us by releasing their new Christmas adverts from early November to get us in the festive spirit.

With all the effort and big budgets marketing departments put into their creative campaigns, what is the ultimate recipe for a successful Christmas ad?

A spoonful of synergy

Brands are increasingly optimising multiple platforms to deliver their new Christmas messaging to audiences, and this year is no exception. Incorporating different media such as TV, print and online as part of a strong marketing strategy ensures that the ads have a wider reach and impact.

Marks&Spencer – Go Jumpers

M&S has broken the mould this year from the standard warm and fuzzy Christmassy ad with an energetic dance ad. Dancers shoulder roll to the soundtrack of House of Pain’s Jump Around. With an undeniably good pun, the retailer also partnered with Spotify to create the ultimate throwback playlist and developed the Metro’s first ever video embedded wrap for selected London commuters. And if that wasn’t enough, a flash mob recreated the infectious dance at London stations which sparked online conversation Traditionally, the target market of M&S has been perceived as an older generation, so this modern campaign appears to be a step change from that to entice a younger audience.

Sainsbury’s – Nicholas the Sweep

Sainsbury’s uses age old tropes such as the Dickensian fairy tale and a falsely accused orphan, Nicholas, to pull at heart strings and to commemorate 150 years of service. Like M&S, the supermarket giant invested in a wrap of the Metro designed as an old newspaper that reported on the escapades outlined in its TV advert. The appearance of orange satsumas in the black and white scenes is a smart highlight of the retailer’s brand image and a nice tie in with the festive season. The company has utilised multiple channels to grab consumer attention and no doubt sales of easy peelers will be up this festive season.

A pinch of community

A common theme appearing across many adverts this year is a strong sense of community and the importance of unity during the merry season. This is a theme that is always well received at this time of year and is bound to win hearts and minds all over the country (take a look at our previous blog to see how the Christmas ads tug at our heart strings!).

John Lewis and Waitrose – Excitable Edgar

John Lewis, the godfather of Christmas adverts, joined forces with Waitrose this year to create a two and half minute cinematic experience around Edgar the Dragon. An emphasis on acceptance and inclusion is beautifully depicted in this short film, as the little girl’s flame breathing friend is excluded and eventually welcomed back by the community. The advert has been received remarkably well with #ExcitableEdgar trending for days on Twitter after its launch, achieving over 45k Twitter retweets and eight million YouTube views gained online – not to mention the Excitable Edgar merchandise that’s selling out in stores. Once again, it appears John Lewis is the front runner in best Christmas ads.

A dash of originality

IKEA – Silence the critics

A Christmas ad with no sign of snow, Santa or sleigh bells ringing? Unheard of! We can’t look at this year’s Christmas ads without mentioning IKEA. The home retailer has creatively disrupted the status quo in its very first Christmas ad. The Swedish store enlisted UK grime artist D Double E as the voice of inanimate objects that convince homeowners to redecorate for the holidays. The unexpected arrival of the ad and inclusion of D Double E stimulated conversation online which resulted in #IKEA trending nationally. The retailer is hosting in-store events to help customers be ‘home ready’ for guests over the festive period as part of the campaign. This is a great example of how originality can help set a brand apart, get people talking and create something memorable for its audience.

Brands continue to compete for the top spot with their Christmas ads each year and while they choose their own flavour, these core ingredients still pop up. Whatever your favourite is, it’s clear a true feast of Christmas ads has been served for 2019.

Which one has been your favourite and why? Tweet us on @PRexpertsUK to tell us or leave a comment below!

How companies innovated to thrive during lockdown

Posted by brookscommon August 14, 2020February 21, 2021in Lifestyle/Music1 Comment

Who would have thought that the year 2020 would have seen such a dramatic introduction to the new decade? Empty supermarket shelves and people scrambling for the last bottle of hand sanitiser were scenes that became all too familiar.

Adjusting to the new norm, web-based technology has been the saving grace that has kept people connected. During a time when physical contact has been limited and social gatherings prohibited, social media and video conferencing apps have been the solutions to help everyone stay connected.

Businesses and brands have also had to think of creative approaches to engage with their customers and provide high-quality services in new ways when they cannot meet or engage customers, prospects, or stakeholders as normal. It’s no surprise that for both personal and professional usage, Zoom has become a lifeline. Last December the video conferencing platform had 10m users and by March 2020 this grew exponentially to 200m.

Zoom has become an important tool for our work at brookscomm to maintain both internal and external communication. We’ve been onboarding new clients, running workshops and providing digital PR and digital marketing training via Zoom, as well as the usual progress meetings with our clients.

With lockdown measures now beginning to ease, we would like to share with you some of our favourite ways that brands have innovated to keep their business thriving during lockdown:

Brightening lockdown days

Daydreaming of a spring break or summer holiday that never happened due to the pandemic was common for most people. Holiday rentals website Airbnb offered free downloadable images of its stunning spaces and idyllic location to soothe the pain of being stuck indoors. Burger King also played its role in encouraging people to stay at home by making its delivery app into a social distancing device that tracked a user’s location using the geolocation function. With their consent, users that stayed at home were rewarded with prizes such as snacks and vouchers for free combos.

Home workout boss

It is safe to say Joe Wicks is the king of home workouts now. Eager to encourage school children to exercise, the body coach was scheduled for a nationwide school tour before the pandemic hit and decided to switch to daily workout routines on YouTube. Over 13 weeks, Joe Wicks amassed over 70 million views and smashed the world record for largest workout live-stream. With all gyms closed across the country, local gyms offered online classes as an alternative to get people active.

Fitness trainer innovates with huddle camera

Online PT sessions that either need two instructors or include a lot of different activities may be tricky to show on an ordinary webcam, which hindered many fitness trainers looking to deliver classes via video call. We’ve seen Surrey-based personal training company Marek’s Fitness overcome this by using an innovative wide-angle digital camera from AVer Europe for his fitness classes so that he and his partner could showcase a range of movements to a full class without having to squeeze into the shot. The camera allowed the class experience to be as close to the real thing as possible for Marek’s Fitness customers, and as a result, the company’s business has thrived during lockdown.

Immersive virtual reality

With the global pandemic disrupting the summer mosh pits, most festivals and outdoor gatherings have been cancelled or postponed till next year. It was, therefore, a welcome surprise for fans to see that Wireless festival was not only going ahead virtually as Wireless Connect but also in collaboration with virtual reality platform MelodyVR to make the experience more interactive. Wireless streamed the ticketed festival on Facebook Live YouTube and made performances available in 360° immersive virtual reality on smartphones and VR headsets.

The return of football

After a long hiatus, sports are finally back on screen. The Premier League returned mid-June but with empty stadiums due to government safety guidelines, the industry had to find a solution to regain excitement, atmosphere, and energy. Sky Sports partnered with EA Sports FIFA to add artificial crowd noise to the match broadcasts, which is controlled by a virtual audio director who can alter the intensity of roars, claps, and chants with one tap of a finger. The show – or in this case the game – must go on, and this innovative approach has brought the beautiful game back to life.

A new way of life

Agility and flexibility have been the name of the game for businesses worldwide, who have been making quick changes in these unprecedented times for the good of society and their customers. Technology has continued to connect us, helping us to maintain the human connection which is fundamental to our daily lives. It has fostered personal and business communities behind screens.

Before the pandemic, it was common to hear about the negative effects technology may have on individuals and people were encouraged to limit their time on social media. While many of us would agree that moderation is key, it’s clear that with creative thinking, agility and flexibility, brands have been able to use technology to maintain relationships with consumers and thrive during these unprecedented times.

Ensuring a delivery focused approach to PR and marketing

Posted by brookscommon April 23, 2020April 24, 2020in News: Company Updates, Uncategorized1 Comment

We are delighted to announce that we have created a new role, appointing Carys Geer as Client Services Director.

The role of client services director is crucial to our business, as evidenced by our recent smooth switch to whole team remote working. Carys joined brookscomm in 2018 as Project Leader and has key industry experience plus a commitment to exceptional service provisions for our clients.

We caught up with Carys to find out more about the role, what it means to her and how it will benefit brookscomm’s clients.

What does this new role mean for brookscomm?

Marketing and communications as a practice is continually evolving, changing how we consume and share news with partners, customers, prospects and our peers. As an integrated agency, brookscomm has continued to thrive over the last 25 years by staying agile, anticipating and adapting its services to what its clients need. The Client Services Director role is central to the team, exploring ideas to improve the agency’s future delivery and ensuring outputs are aligned to our clients’ strategic goals. This will enable us to develop our service in a dynamic and forward-thinking way. This is critical when rolling out changes in a business to ensure consistency for both the team and clients.

What does the position mean to you?

In my career to date, I’ve experienced a few different agency environments. Finding the balance between successful delivery to clients, advancing the agency from a commercial perspective and investing in a growing team is notoriously difficult. What’s exciting to me is that this role is an opportunity to oversee and maintain this careful balance at brookscomm, working across all facets of the business. The increased focus on business leadership and development is something that really interests me and provides a great progression for my career path. It’s really rewarding to help shape the agency, develop the PR and marketing experts of tomorrow and deliver services that not just meet client objectives, but also wow our clients.

What prompted the introduction of this new role?

The different elements of this role have always existed at brookscomm sitting within different remits in the agency over the years. The creation of this new role reflects our continued commitment to an integrated approach to delivery at brookscomm. We have various specialists across our service areas within the team and so this role oversees the combined expertise, bringing it all together to provide a seamless, valuable service for our clients. Our integrated service, combining various marketing and PR activities, is adding real value to clients’ businesses and we anticipate this area of the business growing considerably, very much supported by the introduction of this role.

Has COVID-19 impacted how this role was designed to look?

Like the rest of the world, we couldn’t have anticipated the significant changes brought on by the coronavirus crisis. And while we’re extremely fortunate that we can continue working and servicing our clients, how we do this looks different to how it did a few months ago. The same is the case for the client services role, however the fundamentals of the position remain the same. Having a client services lead has been critical in transitioning the team to work from home, ensuring that delivery to clients is impacted as little as possible, and ensuring we can run systems and processes virtually for the agency as normal.

What should prospective clients look for when choosing their communications service supplier?

A company should never underestimate the value of a great marketing and PR agency. We’ve found in recent years that companies get more from in an integrated approach to PR and marketing rather than the disciplines operating in isolation, which helps to streamline activities, get better results and measure outcomes more effectively.

The right agency will be so much more than a group of people delivering good results; they will be consultants with great business acumen, partners that have your best interests at heart and will treat your business as if it was their own. That’s always been our approach at brookscomm, which means our clients get so much more from us than what is agreed at the outset of the campaign or contract. It’s no wonder that so many of our client and media contacts have been with us for decades.

Follow brookscomm on Twitter (@PRexpertsUK) or LinkedIn to stay up to date and find out more about our integrated service offering here.

How to look after yourself during challenging times

Posted by brookscommon March 30, 2020March 31, 2020in How To:Leave a comment

While some of us may stay physically well through self-isolation and social distancing during this unprecedented period, a potential side effect of these practices is a negative impact on our own mental health.

New research from the Mental Health Foundation has revealed that more than 60% of adults had felt anxious or worried as a result of the Coronavirus pandemic – and that was before the UK went into lockdown. Although not everyone will be affected in the same way, this situation is new to most of us and people may find themselves struggling in ways they haven’t before.

With that in mind, we wanted to share some advice that we’ve gathered from various sources around how to look after ourselves during the coming weeks. We hope that this might be useful for you, or to share with others.

Keep in a routine

Structure in your day can help you practice good boundaries for working at home to ensure you have time for rest and relaxation. Professor of Public Health Linda Bauld explained on BBC Debate Night earlier this month that this can include things such as waking up to an alarm like a normal working day, getting ready, checking in with friends or family, or taking a morning walk.

Speak to people each day

Make the most of video calls, FaceTime, chat apps or a traditional phone call to socially engage with friends and family virtually. The same goes for checking in with and working with colleagues when we’re based at home. While we may not be able to meet them physically, the social interaction can boost our mood and keep us connected to the outside world.

Get some exercise and fresh air

Staying active is a great way to refresh the mind, distract ourselves momentarily from a difficult situation and release endorphins to keep us feeling positive. It’s also a “classic anxiety reduction strategy” according to Dr Ken Duckworth, medical director of National Alliance on Mental Illness.

Monitor your media intake

It’s very easy with a lot going on and so many news sources to stay constantly connected to the news, however many are finding that negativity in the news is causing anxiety or distress. The World Health Organisation recommends that we seek updates and guidance at specific times of the day and avoid listening to or following rumours that might make us feel uncomfortable.

Eat a balanced diet to boost your immune system

When we’re all at home we may be led to feel bored and reach for foods or substances that can bring comfort, however in excess these may make you feel worse. By monitoring our intake and being aware of its impact, we can then alter it if we feel necessary. Try to have a balanced lifestyle even when we are limited to what we can do.

Take regular breaks

We’re generally used to getting up and making a drink, attending meetings or heading out for a break during the day. At home there’s less things to break up our working pattern and screen time, so make an effort to have regular breaks to give your mind (and your eyes!) a rest.

Practice positive thinking

There’s a lot around us that can bring us down at the moment. It may sound simple but focusing on positivity – whether that’s reflecting on things you’re grateful for each day or intentionally thinking about something that’s made you happy recently – helps us to channel our thoughts so that we remember things to stay happy about.

If you feel you need additional support, we recommend you seek further advice or help. If you’re concerned about symptoms that you or people you know are experiencing, visit the NHS website for more details on Coronavirus, or to access resources to support your mental health and wellbeing.

Other charities such as Mind and Time To Change also have a wealth of resources for those experiencing mental health problems or looking to support a struggling friend or family member.

Stay safe – look after yourselves and your community!

The brookscomm team

5 ways for Amazon sellers to cash in on Black Friday

Posted by michaelbrookscommon November 20, 2019December 10, 2021in How To:, Uncategorized1 Comment

This November sees the return of Black Friday. The annual event is now firmly established in Europe. Its American origins based on the premise that after an entire year of operating at a loss (“in the red”) stores would supposedly earn a profit (“went into the black”) on the day after Thanksgiving, because holiday shoppers spent so much money on discounted merchandise.

Black Friday offers tremendous potential to companies currently selling on Amazon. But as a seller, how can you make sure you’re getting the most out of the Black Friday extravaganza?

Here are our five top tips for seller success.

1. Optimise your listing title for searches

Making sure your product is as visible as possible in searches needs to be your priority (visibility within Black Friday deals comes later). Make sure you include a generic product description of what your product is within the title. Even if people haven’t heard of your brand, this will ensure that they know what type of product you are offering.

2. Seal the deal with bullet points

The five bullet points are arguably the most important feature of an Amazon listing. Listing features is not enough to persuade buyers; you need to motivate the viewer to buy by setting an expectation of what benefits they will get out of using the product. This is why Amazon places the customer buy-box next to the bullet points – more often than not, it’s the bullet points describing the benefits of the features that convince buyers.

3. Participate in Black Friday Lightning Deals

The main concept around Amazon’s Black Friday is to offer hundreds of exclusive discount deals on popular, quality products. To be able to be a part of this, your product(s) need to have a certain number of positive reviews and a three-star rating or higher. You must also reduce the price of the item by at least 40% to be considered.

You need to choose the quantity of stock you want to sell and submit the deal in advance of Black Friday to Amazon. Amazon then decides when to schedule it. Lightning Deals are tremendously popular due to their high visibility on the homepage, and huge volumes of stock can be sold in a very short time period.

4. Increase your keyword bid strategy throughout Black Friday promotion

If you already use Amazon’s display and brand keyword advertising tools in seller central, make sure you allocate extra budget for the duration of Black Friday to ensure your products are promoted above organic search results.

You’ll reap the benefits of a low advertising cost of sale (ACOS) as your customers’ intention now will be to buy rather than browse.

5. Use vendor powered money-off coupons

Amazon customers use the ‘wish list’ function to keep track of products they’ll be looking to buy at discount during Black Friday. Sellers can make their products more attractive during the sale by buy adding a money off coupon onto the listing. A glance at the wish list will display the discount on offer to the customer.

Couponed listings also stand out in search results. As a seller, you are in control of offering a percentage discount or a monetary amount off the list price, making this a very useful sales strategy instead of Lightning Deals.

As Black Friday’s popularity continues to grow every year, missing out on the opportunity for increased sales around the shopping event could see your brand suffer. Following these tips puts you in good stead to maximise the opportunity Black Friday offers to sellers.

Want to find out more? Get in touch!

If you have any questions about how to make Amazon an effective channel for your business, please check out our Amazon Marketing services or get in touch. We’ve helped several brands launch and establish themselves on Amazon in Europe. Call us on 01483 537 890 or email hello@brookscomm.com

Identifying the right communications practices for your business

Posted by brookscommon October 31, 2019October 31, 2019in How To:Leave a comment

A communications strategy isn’t something that any business would doubt is important, but the reality of developing it is a lot easier said than done when there is a wealth of tools and practices at a company’s disposal, with their own benefits and risks attached.

This month’s issue of the Law Support Network’s Briefing Magazine features some invaluable insights from Peter Rogers, Director of Risk at Bevan Brittan, as part of the feature entitled ‘Brain Training’.

While focused on the legal sector, the piece gives a great analysis of the challenges faced by many businesses when choosing the most appropriate internal and external communications tools, due to the wealth of them on offer. Rogers also offers interesting anecdotes on the evolution of information transfer – from a telex machine that occasionally spurted into action to a more recent scenario where emojis were used to instruct a lawyer!

Overall, the piece encourages businesses to maintain a view of evolving trends, ensuring enough assessments and measures are implemented by your risk, communications, HR and IT teams to appropriately mitigate potential issues across your workforce ahead of time.

This evolution of communications channels is something we know all too well working within the PR and marketing industry. Gone are the days when our focus was placed squarely on traditional PR – we now maintain relationships with our friends in the press, while also building a reach with other, less-traditional influencers across a wide variety of outlets and channels.

This is proven to be a more realistic and time-efficient approach to communications and opens a huge opportunity for our clients, but also requires that we offer clear counsel to help manage the potential risks associated with spreading your message too broadly.

Much like Rogers’ own recommendations in the Briefing article, we work with clients to determine the most appropriate methods of sharing information, with key considerations including:

Which of your target audiences do you hope to reach with this information?
What communications channels do you plan to use and why? How do these fit with your targets?
Is this information time-sensitive?
Has the information been approved by all stakeholders, both internal and third-party?
How will you manage any follow-up, especially relating to enquiries or feedback? Have you considered the impact upon your internal team and put plans in place to manage this?

Rogers also makes recommendations for implementing best practice within your organisation, including carrying out a review of how staff currently disseminate information internally and their experiences with this. Here are some additional thoughts from us on implementing communications best practice:

Consider running internal workshops, to inform and promote communication policies and practice.
Implement guidelines to cover the use of tools which may increase informality or indiscretion, e.g. social media or messaging apps.
Ensure that your workforce understands potential communications risks and are well-versed on the importance of protecting both your business IP and corporate reputation with appropriate, responsible activity.
Raise awareness of any relevant legal implications – especially where something might be considered as innocent or informal by your employees.

If you would like to discuss this in more detail, or learn how brookscomm might help your business to implement similar communications practices, please do get in touch.

Audience Psychology: Content Messaging Development and Emotional Connection

Posted by brookscommon October 7, 2019December 10, 2021in How To:Leave a comment

Messaging and audience insights are an essential step in building your communications strategy.

The ability to understand your target personas, whether these be customers, partners, industry authorities or other audiences, along with their goals and challenges – and how your business value proposition answers these – is critical. The more that you can keep this approach at the heart of your content, the more likely you will be to successfully resonate and engage with your targets and, ultimately, achieve your objectives while building authentic brand confidence.

However, as sustainability and environmental considerations continue to dominate the news agenda, there is an increasing pressure for businesses to demonstrate their values and ethics beyond pure product or service positioning, acknowledging and responding to the broader concerns of their target audiences.

Big brands taking notice of consumer values

In October 2019, Unilever, stated that they were committing to reduce their use of new plastic by half. The BBC article states that the firm currently produces 700,000 tonnes of new plastic every year and they have cited this commitment as a direct response to the concerns of their customers in the Millennial and Gen Z age brackets, as well as securing the company’s market relevance ‘for years to come’. This story follows similar announcements from other large FMCG corporations, including Coca-Cola and Nestle, highlighting the importance of considering your company values in alignment with your audience interests.

Audience insights and persona development are pivotal elements of our strategic communications work with clients. We work to produce content, messaging and supporting outreach across a range of marketing, PR, social and digital touchpoints, to ensure that the results achieve client objectives and remain customer-centric.

So, as you review your communications activities, consider your audiences:

Who are they?
What are their priorities?
How does our business offer clear benefits which answer their challenges?
How do we best demonstrate this?

Corporate Social Responsibility

Then consider your CSR strategy and how this may add to your value proposition. What matters to your audience personally and how does your business meet this, to benefit society beyond pure sales? Does this differentiate you from your competitors and are you able to use this to influence your industry?

Demonstrating your positive connection and commitment to these additional values will ensure that you further engage your targets and increase their ongoing trust in your brand, which can only serve to further enhance the authenticity of your business proposition.

Think BIG with your communications strategy

Posted by Carys Waterson September 3, 2019December 10, 2021in How To:Leave a comment

Since its inception, PR has involved managing and enhancing the reputation of an organisation to its target audience via influencers such as key stakeholders, partners, analysts and the media. The overall objective is to raise the organisation’s profile to support the sales and marketing cycle. Though the core principles haven’t changed, the methods of communicating with audiences and stakeholders have dramatically.

When the main way of communicating with the media a few decades ago may have been franking a press release, we’re now in an always-on environment where accessibility to audiences and influencers has transformed the day-to-day role of a PR professional. Despite these considerable developments, many organisations still devise traditional PR campaigns that don’t make the most of integrated communications, new technology and measurement techniques.

Here’s some recommendations from us at brookscomm to ensure that whatever industry you’re in, you’re thinking big with your communications strategy.

1. Be reactive

By developing articles or commentary in response to changes occurring within your market, or in response to national breaking news stories, you don’t have to be reliant on having your own news to secure press coverage. Sometimes these can take the form of thought provoking and quite controversial commentary, which will create a “buzz” within your area of specialism.

Talking about national issues at a regional, trade and national level will help to establish your reputation as an expert in your field. It also provides a level of reassurance to your existing client base, and future clients, as they will see you as an organisation with an opinion that is respected by the press.

2. Spread the word

Social media has a big part to play in an integrated communications strategy. Once your articles have been published, either in the media or on your website, further reach can be achieved via social media platforms. People may not be reading the publication or browsing your website on the day that your content was published, but we can safely assume now that people are regularly checking their own social media and absorbing new content in this format.

What’s more, sites such as Twitter and Facebook have brilliant SEO qualities. This means that if a prospect is googling you, there’s more chance that your name will appear higher in their results as social media sites are pointing to your name or website.

3. Go bigger

It’s easy when you’ve been serving a specific set of customers to stick with the same communications approach and focus on them as your target audience. While it’s wise to prioritise this audience, messages you’re promoting to those customers could be replicated to another potential market without much extra work.

Whether that’s a different industry or a region, thinking outside of your existing strategy could reap huge dividends. High quality and informative written material is worth its weight in gold, so if you’ve written it, make the most of it!

4. Track your progress

Whenever you’re completing any communications activity, it’s crucial that you measure the success of your efforts. Not only can you learn the most impactful ways to reach your prospects, you can also discover what content resonates the best and what approach is most beneficial for your sales and marketing strategy.

By utilising online tools such as Google Analytics, you can track what content is bringing the most traffic to your website, and what pages on your website are of most interest to your prospects. Analytics are now also embedded in social media platforms so you can track how many people are viewing or engaging with your tweets, and how your LinkedIn likes have increased overtime.

Whatever your communications strategy, make sure you’re maximising every opportunity to raise your profile by developing creative and relevant content, considering new audiences, showcasing your hard work and measuring your success.

How sellers can make a success of Amazon Prime Day

Posted by michaelbrookscommon July 3, 2019December 10, 2021in How To:Leave a comment

With Amazon Prime membership continuing to see double-digit growth, its annual Amazon Prime Day, held every July, is due to set new records for online sales.

The event is a huge opportunity for any companies currently selling on Amazon. Traffic to Amazon increases exponentially over the two days, with Amazon Prime and regular Amazon customers all searching for great deals.

As a seller, how can you make the most out of Amazon Prime Day?

Here are our top tips:

Check your listing title includes a generic product description

Prime Day customers are experienced buyers and know that not all the products they want will be in Prime Day Deals. Buyers often fill up their shopping carts with a variety of deal and non-deal items throughout the event.

With this in mind, making sure your product is as visible as possible in searches needs to be your first priority (visibility within Prime Day deals comes later). Make sure you include a generic product description of what your product is within the title. Even if people haven’t heard of your brand, they will know what type of product they are looking for!

Use the bullet points to sell

The five bullet points are arguably the most important feature of an Amazon listing. Make the most of them by telling your customers the benefits they’ll get from the key attributes of the product.

And remember: simply listing product features is not enough. You need to sell the product. This is why Amazon places the customer buy-box next to the bullet points – more often than not, it’s the bullet points that close the deal.

Participate in Amazon Prime Day Lightning Deals

The concept of Amazon Prime Day is to offer Amazon Prime customers hundreds of exclusive discount deals on popular, quality products. To be able to do so, your product(s) need to have a certain number of positive reviews and a three-star rating or higher. You must also reduce the price of the item by at least 40%.

If you meet the criteria, you can then choose the quantity of stock you want to sell and submit the deal in advance of Prime Day to Amazon. Amazon then reviews the deal and decides when to schedule it during the sales event.

Increase keyword bid strategy throughout Prime Day promotion

If you already use Amazon’s display and brand keyword advertising tools in seller central, make sure you allocate extra budget for the two-day duration to ensure your products are promoted above organic search results.

You’ll reap the benefits of a low advertising cost of sale (ACOS) as customer intention will be to buy, not browse, during Prime Day.

Use vendor powered money-off coupons to attract Prime and non-Prime customers

Regular Amazon and Prime Day customers use the wish list to keep track of products they’ll be looking to buy at discount during Prime Day. As an alternative to Prime Day deals, sellers can make their products more attractive during the sale by buy adding a money off coupon onto the listing. A glance at the wish list will display the discount on offer to the customer.

Couponed listings stand out in search results making them a great way for non-Prime day customers to take advantage of discounted products. As a seller, you are in control of offering a % discount or a flat £5, £10, £20 etc off the list price, making this a very useful sales strategy.

Utilise Enhanced Brand Content to improve the buyer experience

Registering your brand with Amazon unlocks a range of Amazon Marketing Service tools. One of these is the ability to publish your own customised content in your listing.

If you’ve ever scrolled down an Amazon listing and seen polished, detailed, aspirational imagery of a product with detailed text, you’re looking at Enhanced Brand Content. Expanded marketing reinforces the sales messages outlined in the bullet points further up on your listing. You can build and publish your own content in Amazon seller central.

Use online channels to drive sales

Amazon’s massive marketing campaign for Prime Day has a ripple effect that stimulates online shopping in general. Other online retailers are now running their own versions of Amazon Prime Day. For instance, eBay now runs hugely discounted deals during Amazon Prime Day.

Other online retailers are joining in too, so make sure you don’t miss out by driving demand to Amazon and eBay during the promotions using your social media channels.

Alternatively, if you sell directly to consumers, prepare and promote your own website sales event during Amazon Prime Day.