The likes of Facebook, LinkedIn and Twitter have honed the art of targeting and content delivery to near perfection. For brands it’s never been easier to utilise these digital advertising tools to reach, inform and persuade potential customers to click through to their website.
However, the decision of where to direct the consumer has the greatest impact on the cost-effectiveness of campaigns. This is where a campaign flourishes or flounders, no matter how good the marketing mix of product, price, promotion and placement is.
Simply put, if the destination webpage does not continue the same smooth user journey from social media it will likely result in a costly, wasted click. So, what can be done to improve conversion rates?
Consider a situation where the consumer is directed to a conventional product webpage. The user journey changes from micro to macro in an instant. The distinct message or image they originally engaged with is now one thread of a much wider range of information.
The end is the most important part of the journey
A product webpage displays a navigation menu to the rest of the website, allowing a visitor to find out more about other products, the company, its history, its social media channels, etc. This is useful content which has its place in digital marketing, but from an e-commerce perspective, this provides too much choice which then undermines your conversion rates. A product page is for everybody and to a larger extent converts nobody.
What is a landing page?
A landing page is a custom configured webpage that serves the fulfilment objective of the campaign. They are more effective than webpages for digital advertising because they are focused on a single goal. A product web page provides a wealth of information to a range of visitors, whereas a landing page is aligned with the message or offer made in the advertisement, tailored for those that click on it.
The landing page gives digital marketers greater scope to fine tune page elements such as copy, visuals and layout. Using analytics to monitor user behaviour, they can adopt a test, measure and adjust approach to improve conversion rate optimisation (CRO) during the campaign. This is hard to emulate with a general product web page as the profile and needs of users will be much broader.
Here are five defining characteristics of an effective e-commerce landing page:
- It delivers on the promise: The messaging describes how the product fulfils the need outlined in the advert, leaving the consumer with the logical outcome to purchase.
- It keeps it simple: The page displays a clear checkout process; it’s not cluttered with off-topic content or other products.
- It restricts choice: There are no distracting menu options; the page focuses on the product and how to order it. If they do not buy there and then, a voucher could appear if someone moves the cursor towards the close browser button. Alternatively, retargeting could be used to offer visitors a discount, providing an incentive to return.
- It champions robust delivery and returns processes: Digital advertising drastically speeds up the sales funnel process. A consumer could go from having never heard of a brand to being asked to hand over payment details in the space of one click. A good landing page anticipates any consumer concerns on payment security, and any delivery concerns by offering reputable third-party payment methods such as PayPal as well as secure, tracked, speedy delivery and return options.
- It includes customer reviews and testimonials: To help assure customers on quality, short positive comments from other customers are prominently placed.
To reduce churn, wasted clicks and achieve a better return on digital advertising, why not consider using a landing page approach on your next e-commerce campaign?
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